There may come a time when your Squadle application loses connection to our server and your application fails to load your store's checklists.
Check your tablet's internet connection
Your Squadle tablets are pre-configured with cellular service and do not require a connection to your local WiFi services. Please check to make sure that WiFi is disabled by going to Settings -> WiFi on your iPad tablet and ensuring that WiFi is turned off.
To ensure that your tablet is connected via cellular service, check the top-right of your iPad's screen and to the left of the battery icon. It should say that your iPad is connected to 4G, LTE, or AT&T. If it does not, ensure that Cellular Data is enabled by going to Settings -> Cellular Data and making sure that Cellular Data is turned on.
Check the name of your iPad
Our implementation teams assign a unique ID as your tablet name to connect our services. Very rarely, this name could change if a tablet is reset or if a user changes the name by mistake. To view the iPad's name, go to Settings -> General -> About -> Name. If the name of your tablet is iPad, please contact Customer Support immediately.